Privacy Policy

1. Introduction

Veloura Living respects your privacy and is committed to protecting the personal information shared through our website and services.

This Privacy Policy explains how information may be collected, used, stored, and managed when you visit our website, submit an enquiry, explore property listings, or communicate with our team.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with Veloura Living, we may collect information that you voluntarily provide through enquiry forms, contact channels, or partnership requests.

This information may include:

• Your name and contact details.
• Email address and telephone number.
• Enquiry and booking-related information.
• Villa property details submitted by owners.
• Information shared through WhatsApp or contact forms.
• Other details required to respond to your request.

Please provide accurate information and avoid sharing unnecessary sensitive personal information through website forms or communication channels.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through hosting systems, analytics tools, cookies, or similar technologies, where applicable.

This information may include:

• IP address and general device information.
• Browser type and operating system.
• Pages visited and website interaction details.
• Date, time, and duration of website visits.
• Technical information used to improve website performance.

The availability and use of these technologies may depend on the tools and services implemented on our website.

4. How We Use Your Information

Information collected through our website may be used for legitimate business and service-related purposes, including:

• Responding to enquiries and questions.
• Providing information about villas and services.
• Supporting booking-related communication.
• Reviewing villa listing and owner partnership requests.
• Improving our website, content, and user experience.
• Communicating important service-related updates.
• Maintaining website security and preventing misuse.
• Meeting applicable legal or regulatory requirements.

5. Villa Owner Information

Villa owners and authorised property representatives may submit property information for marketing, listing, and partnership discussions.

Information may include property descriptions, location, photographs, videos, amenities, availability, pricing, policies, and commercial expectations.

Property owners should ensure that the information they provide is accurate and that they have the necessary rights or permissions to share photographs, documents, and other property-related materials.

6. Sharing of Information

Veloura Living does not share personal information indiscriminately. Information may be shared when reasonably required for providing requested services, responding to enquiries, supporting a booking process, or managing an owner partnership.

Information may also be shared with relevant service providers, professional advisers, or authorities where permitted or required by applicable law.

We take reasonable steps to ensure that information is handled for appropriate purposes. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, understand visitor activity, improve performance, and enhance the user experience.

Your browser may provide options to manage or disable cookies. Disabling certain cookies may affect some website features or functionality.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These websites operate under their own privacy policies and terms.

Veloura Living is not responsible for the privacy practices, content, security, or policies of external websites. We recommend reviewing the privacy policies of third-party services before providing personal information.

9. Data Security

We take reasonable administrative and technical measures to protect information against unauthorised access, misuse, alteration, disclosure, or loss.

However, users should understand that internet-based communication and electronic storage involve certain security risks, and absolute security cannot be guaranteed.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain records, resolve disputes, or meet applicable legal obligations.

The retention period may depend on the type of information, the purpose of collection, and relevant legal or operational requirements.

11. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or clarification regarding information you have submitted.

To make a privacy-related request, please contact our team using the details provided below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and services are not intentionally directed towards children. We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact our team so that the matter can be reviewed appropriately.

13. Updates to This Privacy Policy

Veloura Living may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable requirements.

Any updated version will be published on this page. Visitors are encouraged to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact the Veloura Living team.