Terms & Conditions

1. Introduction

Welcome to Veloura Living. These Terms and Conditions explain the rules and guidelines for accessing and using our website, services, property listings, and enquiry facilities.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the website.

2. About Veloura Living

Veloura Living is a villa marketing and stay platform that connects villa owners and authorised property representatives with travellers looking for memorable short-stay experiences.

We help present property information, support digital visibility, and facilitate enquiries or booking-related communication. The specific services provided may vary depending on the applicable partnership arrangement.

3. Website Usage

You agree to use the Veloura Living website only for lawful purposes and in a manner that does not affect the rights, security, or experience of other users.

You must not:

• Use the website for unlawful or unauthorised activities.
• Submit false, misleading, or inaccurate information.
• Attempt to damage, disrupt, or gain unauthorised access to the website.
• Copy, reproduce, or misuse website content without permission.
• Use the website to distribute harmful or malicious material.

4. Property Listings and Information

Property descriptions, photographs, videos, amenities, locations, pricing details, and other listing information may be provided by villa owners or authorised property representatives.

Veloura Living aims to display property information as clearly as possible. However, guests should independently confirm important details, including property facilities, availability, pricing, access arrangements, and applicable restrictions before making a booking.

Villa owners and authorised representatives are responsible for providing accurate and updated information relating to their properties.

5. Enquiries and Bookings

Submitting an enquiry through the website does not automatically confirm a booking or guarantee property availability.

A reservation is considered confirmed only after the relevant confirmation process has been completed and the applicable terms have been accepted by the concerned parties.

Guests may contact Veloura Living to clarify availability, pricing, property details, booking requirements, or other stay-related questions before confirming their reservation.

6. Pricing and Payments

Property prices, additional charges, deposits, taxes, cancellation charges, and other applicable costs may vary depending on the property and the agreed booking terms.

Any pricing information displayed on the website is subject to confirmation. Users should review the final pricing and payment instructions before completing a transaction.

Payment arrangements, where applicable, will be communicated through the relevant booking or partnership process.

7. Cancellation and Changes

Cancellation, rescheduling, refund, and modification conditions may differ from one property or booking arrangement to another.

Guests should review the cancellation and booking conditions applicable to their reservation before making a payment or confirming their stay.

Any change to a confirmed booking will be subject to the applicable property rules and the approval of the relevant parties.

8. Villa Owner Partnerships

Villa owners and authorised property representatives may submit their property details for consideration by Veloura Living.

The owner onboarding process may require information such as property details, location, photographs, amenities, availability, pricing, commercial expectations, and relevant documents or policies.

Partnership terms, marketing responsibilities, booking arrangements, and commercial conditions will be discussed and agreed upon separately between the relevant parties.

Property ownership remains with the respective owner unless a separate written arrangement states otherwise.

9. Guest Responsibilities

Guests are expected to provide correct information and follow all applicable property rules, safety instructions, check-in procedures, and local requirements.

Guests are responsible for treating the property, its facilities, furnishings, and surrounding areas with care. Any damage, misuse, or violation of property rules may result in additional charges or other action under the applicable agreement.

10. Intellectual Property

Unless otherwise stated, the content available on the Veloura Living website, including text, branding, graphics, logos, layouts, images, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or use website content for commercial purposes without obtaining prior written permission from the appropriate rights holder.

11. Third-Party Links and Services

The website may contain links, references, or information relating to third-party websites, services, or businesses. These links may be provided for convenience.

Veloura Living does not necessarily control third-party websites or guarantee the accuracy, availability, security, or policies of external services. Users should review the terms and privacy policies of third-party websites before using them.

12. Limitation of Responsibility

To the extent permitted by applicable law, Veloura Living shall not be responsible for losses, damages, delays, interruptions, or inconveniences resulting from circumstances outside our reasonable control.

This may include changes in property availability, inaccurate information supplied by third parties, technical interruptions, travel-related circumstances, or actions taken by property owners, guests, or external service providers.

Nothing in these Terms and Conditions excludes or limits any responsibility that cannot legally be excluded under applicable law.

13. Privacy and Personal Information

Information submitted through enquiry forms, contact channels, or other website features may be processed according to our Privacy Policy.

Users are encouraged to review the Privacy Policy to understand how personal information may be collected, used, stored, and managed.

14. Changes to These Terms

Veloura Living may update or revise these Terms and Conditions when necessary to reflect changes in our services, website operations, business practices, or applicable requirements.

Updated terms will be published on this page. Continued use of the website after changes are published may be subject to the revised Terms and Conditions.

15. Governing Law

These Terms and Conditions shall be interpreted in accordance with applicable laws. Any legal matters arising from the use of this website or related services shall be handled by the appropriate competent authorities and jurisdiction, subject to applicable law.

16. Contact Us

If you have questions about these Terms and Conditions, our services, property listings, or partnership process, please contact the Veloura Living team.